Frequently Asked Questions

Your most common questions, answered clearly.

How does it all work?
We offer a subscription-based service to protect your pet if they go missing.

How it works:
- Order 1–3 free tags (just pay shipping)
- Scan the tag to register your pet
- Activate Premium for £1.99/mo
- Anyone scanning the tag sees your pet’s vital info instantly
What's a QR Code and NFC Chip?
QR Code: A printed code unique to your pet’s tag.

NFC Chip: A small chip inside the tag that opens your pet’s profile when tapped with a phone.
How much does it cost?
Tags are free — you only pay £3.50 shipping.

Premium subscription: £1.99/mo

Includes:
- Unlimited pets
- GPS alerts
- Full pet profile
- Privacy mode

Free users only show limited info.
Do I need an app for Fech to work?
No app required — just a phone with internet.
How do I activate the tag once I receive it?
Log in, then scan or tap the tag to open the setup page.
Is the tag waterproof?
Yes — waterproof and scratch‑resistant.